Help

 If you've purchased an eBook, audiobook, or signed copy and haven't received it yet, here's what to check.

eBooks & Audiobooks: I deliver digital books through our trusted partner, BookFunnel.

1. Look for an email from BookFunnel—it will be sent to the email address you provided during checkout.

If it's not there:

• Double-check your order confirmation to see which email was used.
• Check your spam, junk, or promotions folders.
• If you need help or entered the wrong email, contact BookFunnel here: https://bookfunnel.com/help/

Signed / Unsigned Physical Books from Frami Books. 

Orders placed before 4 PM (Mon-Fri) will typically be dispatched on the same day. 

Orders placed after 4 PM or on weekends will be dispatched on the next working day (Monday if ordered late on Friday).

Shipping times depend on the postage option selected at checkout. 

Please note that Royal Mail operates Monday to Friday, so delivery may vary based on the chosen service. The shipping cost you pay is based on your selected delivery method. 

• Orders placed after 6 pm on Friday are packed promptly, but aren't collected until Monday at 6 pm.
• Delivery usually takes 3–5 working days.
• If your book hasn't arrived by that time, email me at framibooks@gmail.com, and I will look into it for you.

Books from Other Retailers  

If you ordered your book from Amazon, Waterstones, Barnes & Noble, or The Great British Bookshop:

• Contact the retailer's customer service team directly for help with your order.
• Books ordered through The Great British Bookshop are printed to order, so they may take a little longer to arrive than stocked titles.

Need Support?   If you're unsure what to do or prefer to contact me directly:

• Email: framibooks@gmail.com
• WhatsApp: 07394 069868 

We're a small team of two, so replies may take a bit longer during evenings or weekends, but we check messages regularly and will get back to you as soon as possible.

I want you to love your purchase. If something’s not quite right, we’re here to help! 

You have 14 days from the date you receive your item to request a return, and we want to make the process as smooth as possible.

Damaged or Faulty Books

We want you to receive your books in perfect condition, but if something’s wrong, we’ve got your back. 

If your book arrives damaged or defective, please reach out and send us a photo of the damage. We’ll let Royal Mail know and send you a replacement book.

How to Start a Return

To start a return, simply email us, and we’ll guide you through the next steps and let you know where to send your book. Please note that items sent back without prior notification may not be accepted.

If you have any questions or need help with your return, just let us know! We’re here to assist.

Exceptions / Non-returnable Items

Unfortunately, some items can’t be returned, including:

Sale items, Gift cards, Personalised or custom orders (e.g., books with custom inscriptions) 

If you’re unsure about whether an item is returnable, feel free to ask before purchasing.

Contact Information

If you have any questions or need assistance, don’t hesitate to reach out! 

You can contact us anytime at framibooks@gmail.com or on WhatsApp, and we’ll get back to you as soon as possible.